Payment Methods

QUARTERLY BILLING
We bill storage fees quarterly in advance on January 1, April 1, July 1, and October 1. Invoices are payable upon receipt and due before the 10th of the month. A $15.00 late fee will be charged for accounts over 30 days late, and an additional $15.00 late fee will be assessed at 60 days late.

REFUNDABLE PREPAID STORAGE FEES
Unused prepaid storage fees are fully refundable. If  you have paid for the quarter but your car is removed from storage before the end of the quarter, any prepaid storage fees are prorated by the day and are applied first to the delivery charges if applicable, and if a credit remains, are refunded to you at delivery.

AUTOMATIC CREDIT CARD BILLING
Most of our customers are overseas so for convenience may prefer to keep a credit card on file for automatic quarterly billing. Just fill out the Credit Card Authorization Form when your vehicle is picked up and we will take care of your payments. Please note your card expiration date and remember to update us when your card expires.

Please note: For any payments made using a credit card, either automatically or for e-mailed invoices, the billing zip code of the credit card must match the billing zip code on the invoice or the charge will be declined by our merchant processor. Please keep us updated with your latest billing address.

SET UP YOUR BANK'S ONLINE BILLPAY
If your bank offers online bill payment you can set up a recurring quarterly payment usually for free. Mail bill payment checks to the office at: Atlantic Auto Storage, 99 Morse Lane, Arrington, VA 22922. Please include your account number. Your account number can be found on your check-in paperwork, and also on invoices.

ELECTRONIC OR PAPER CHECKS
We accept eChecks. We also like to receive checks in the mail because there are no credit card fees. Mail your check to the office at: Atlantic Auto Storage, 99 Morse Lane, Arrington, VA 22922. If you choose to pay by check and your check is dishonored for any reason, your check may be electronically re-presented for payment, plus any returned check fees charged to us by the bank.

INVOICES BY EMAIL & PAYABLE ONLINE
Another option is to receive your invoice via e-mail on the first day of each quarter. E-mailed invoices can be paid online using AMEX, Visa, MasterCard, or Discover by clicking the included View & Pay Invoice link in the email. If you choose to receive emailed invoice and you don't receive your invoice on the first day of the quarter, January 1, April 1, July, or October 1, check your spam folder and call, text, or email us. Please keep us updated with your current email address. Payment due dates and terms remain the same whether or not you receive or view the invoice.

PHONE
If you are not able to utilize any of these payment methods you can also pay over the phone with a credit card. Call 877-233-6876 and press 2 to speak to someone in the office.

OUR CHECK POLICY
If you choose to pay by check and your check is dishonored for any reason, your check may be electronically re-presented for payment, plus any returned check fees charged to us by the bank.

WE DO NOT RECOMMEND THE USE OF DEBIT CARDS FOR PAYING YOUR ONLINE INVOICES BUT IF YOU ARE USING A DEBIT CARD PLEASE READ THIS FIRST: Your debit card billing address AND zip code must match the address we have on file and that appears on your invoice. If it does not, the transaction will not go through, it will be immediately voided by our merchant processor. If you are using a debit card and you encounter ANY trouble with the first attempt to process the transaction DO NOT keep trying because your bank will place a hold on the amount of the invoice EACH time you try again causing a large amount of funds to be held for up to 7 days.